Refund Policy

14-day refund on first purchase

If you are not satisfied with your first purchase of a NoteGist subscription, you can request a full refund within 14 days of the initial payment — no questions asked. This applies once per customer, to the first billing of a plan.

Renewals

• Monthly renewals are generally not refundable, because plan costs (transcription and AI processing) are incurred as you use the service.
• If a renewal was charged in error, or you were unable to use the service due to a fault on our side, contact us within 14 days of the charge and we will make it right — a pro-rated or full refund as appropriate.

Cancelling

You can cancel at any time. Cancellation stops future charges; your plan stays active until the end of the already-paid period. Cancelling alone does not trigger a refund of the current period.

How to request a refund

• Email 1982gaya@gmail.com from the address on your account, with the receipt or order number.
• Card and PayPal purchases are processed by Paddle (our merchant of record) — refunds are issued back to your original payment method, typically within 5–10 business days. You can also reply to your Paddle receipt email.
• Philippine local payments (e.g. GCash) are refunded through the same channel they were paid with.

Statutory rights

This policy does not limit any non-waivable consumer rights in your jurisdiction.